Support

Answers to the questions people ask most. Still stuck? Email support@valueaddapps.com and a person will reply.

• Moving to a new phone
• Restoring a backup
• Reminders not arriving
• Reading a bill
• Deleting your data
• Contact

How do I move PaperTin to a new phone?

PaperTin has no account, so your bills move with a backup file. It takes a minute, and you need both phones.

1. On your old phone, open PaperTin and go to Settings → Export backup.
2. Save the file somewhere your new phone can reach: Files or iCloud Drive, a cloud drive, AirDrop, or an email to yourself. The file name ends in .papertin.
3. Install PaperTin on the new phone.
4. Go to Settings → Import backup and choose the file. Your bills, their pages, categories and settings come across.
5. Open a few bills to check, then delete PaperTin from the old phone if you like.

The backup isn’t encrypted, so keep it somewhere private, and delete copies you no longer need. Under Export backup, Settings shows when you last made one.

How do I restore a backup?

Settings → Import backup, then pick the .papertin file. Importing replaces everything on this phone with what’s in the backup, so if you’ve added bills since, export a fresh backup first.

If PaperTin says the file isn’t a PaperTin backup, check you picked the right file and that it finished downloading. If it says the backup is from a newer version, update PaperTin from the App Store or Google Play and try again.

Why didn’t a reminder arrive?

Work down this list:

• Notifications are off. If PaperTin shows “Reminders are off”, tap Open system settings and allow notifications. Or go there yourself (iPhone: Settings → Notifications → PaperTin; Android: Settings → Apps → PaperTin → Notifications).
• The bill has no date to remind about. Reminders come from a warranty end, a renewal, a next service or an expiry date. Open the bill and add one.
• The reminder days have passed. By default PaperTin reminds you 30 and 7 days before a warranty ends, 30, 7 and 1 days before an expiry or due date, and a day or a week before a subscription renews. If every reminder day has already passed when you save something, you get one reminder at the next reminder time instead. Change the days under Settings → Remind me before, or on the bill itself.
• The time isn’t what you expect. Reminders arrive at the reminder time set in Settings, in your phone’s time zone.
• Focus or Do Not Disturb held it back. Check your notification history.
• Android battery saving. Some phones stop apps that run in the background. Set PaperTin’s battery use to Unrestricted (Settings → Apps → PaperTin → Battery). Android may still deliver a reminder a few minutes late.
• After restoring a backup or changing phones, open PaperTin once. It sets up your reminders again each time it opens.

PaperTin didn’t read my bill properly

PaperTin reads on your phone and fills in what it finds; you always check before saving. Flat paper, good light and the whole bill in the frame help. A PDF from the shop reads best. Anything PaperTin misses, you can type in, and the photo is kept either way.

How do I delete my data?

• Settings → Delete all data removes every bill, subscription and reminder from this phone.
• Settings → Delete history removes finished things: cancelled subscriptions and finished reminders, and, if you choose, bills whose warranty has ended.
• Deleting the app removes all of PaperTin’s data from the phone.

Backup files you exported stay wherever you saved them; delete those there. The app sends us nothing, so there’s nothing from the app to delete on our side; ask us and we’ll delete your support emails. More in the privacy policy.

Contact us

support@valueaddapps.com

To help us help you, include:

• your phone model, and its iOS or Android version
• PaperTin’s version (Settings → Version)
• the error codes from Settings → Copy diagnostics, pasted into the email. They contain codes only: no names, amounts or file names.

Please don’t send photos of your bills unless we ask; we don’t need them to help.